Retail Grocery

Department manager

  • Easily create an open issue and assign it to an employee, or vendor to resolve.
  • Send messages to department personnel, management, or vendors to communicate department needs, customer feedback and general feedback and events.
  • Receive and carry out product recall activities and record the results so that management knows that you are in compliance.
  • Organize your communications with vendors and other store personnel to save time and simplify responses
  • Have access to all communications from your laptop, Smartphone, tablet or home computer.

Store Manager

  • One simple window to view all of your departments issues and look for issue trends and help manage solutions
  • Assign Product Recall responsibility to pertinent department personnel and review compliance
  • Setup standard quality review for each department and easily access and score the results
  • Compare quality results against department goals
  • Have access to quality trends based on current and past years
  • Manage vendor performance from dashboards that both store managers and vendors have easy access to

District or Regional Managers

  • Simplify how you manage messages to your regions and quickly see a summary of how they have responded
  • View store issues by region, store or department details to manage vendor performance and improve store performance
  • Once simple tool to review store quality and compliance performance
  • Have a complete audit trail for activities related to Product Recall compliance to manage liability concerns
  • Quickly Provide corporate management trends and analysis and review the data together online from any location
  • Maintain simplicity and consistency for documenting and managing day to day operation processes
  • Look at trends and quickly drill down to view all levels of details to better understand and improve operational issues

Category Managers

  • Quickly communicate information to select recipients both internally and externally to all vendors/suppliers and easily manage responses
  • Create “Hot Sheets” that can be easily tabulated and responses consolidated automatically for delivery to vendors
  • See all new and open category issues from each store’s departments and whom those issues are assigned to.
  • Score how well the category issues were resolved and manage those results to drive department incentives

Vendors:

DSD

  • Maximize the performance of your food & product departments
  • Improve the quality of your in store activities
  • Develop “Quick Response” goals with your retailers and suppliers and manage results
  • Empower your employees to manage and improve their contributions

Vendor Sales Department

  • Quickly communicate information to select recipients both internally and externally to all retailers, operations personnel, route drivers suppliers and easily manage responses
  • Create “Hot Sheets” that can be easily tabulated and responses consolidated automatically for delivery to retailers
  • See all new and open category issues assigned to you and your organization from each of your retail store’s departments.
  • Easily assign retail issues to the appropriate individuals and manage results
  • Share with your organization how well you scored with retailers and discuss details with your internal staff to improve performance and incent positive performance

Vendor Operations Department

  • Quickly communicate information to select recipients both internally and externally to all retailers, operations personnel, route drivers, suppliers and easily manage responses
  • Receive retailer messages and issues so that they can be resolved and documented to manage results
  • Easily manage product recall issues and responses
  • Analyze trends and create strategies to enhance value to your customers
  • Share with your organization how well you scored with retailers and discuss details with your internal staff to improve performance and incent positive performance

Vendor Route Delivery

  • Quickly communicate with brokers, retailers, sales and operations personnel to resolve issues and document them to manage results
  • Easily manage product recall issues and responses
  • Address customer issues or complaints and quickly resolve their concerns
  • Provide critical feedback to your organization to manage out-of-stocks and other priority concerns
  • Discover how well you scored with retailers and discuss details with your internal staff to improve performance and incent positive actions

Manufacturers:

Managers

  • Quickly communicate with retailers, sales and operations personnel to resolve issues and document them to manage results
  • Easily manage product recall issues and responses
  • Address customer issues or complaints and quickly resolve their concerns
  • Provide critical feedback to your organization to manage out-of-stocks and other priority concerns
  • Discover how well you scored with retailers and discuss details with your internal staff to improve performance and incent positive actions

Marketing

  • Quickly communicate with brokers, distributors and retailers to gain feedback on marketing campaigns and product issues
  • Analyze product trends with data entered at the retail level
  • Address customer issues or complaints and quickly resolve their concerns
  • Manage goals and adjust strategies based on customer and retailer inputs from one simple dashboard.
  • Discover how well you scored with retailers and discuss details with your internal staff to improve performance and incent positive actions

Operations

  • Quickly communicate with brokers, distributors and retailers to gain feedback on marketing campaigns and product issues
  • Analyze product trends with data entered at the retail level
  • Address customer issues or complaints and quickly resolve their concerns
  • Manage goals and adjust strategies based on customer and retailer inputs from one simple dashboard.
  • Discover how well you scored with retailers and discuss details with your internal staff to improve performance and incent positive actions


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